PATHETIC AND POOR CUSTOMER SERVICE

I am really sick of DSTV and its poor customer services, We are on the price lock package and updated bank details DSTV did not debit for some reason had us on cash, In December they disconnect the services we query and speak to a Team leader who apologizes and say it will be resolved and we paid in all outstanding payments, however now this month we get disconnected once more as the bank account has not been updated, we speak to Agent Zetulunga who takes the details to update the bank account and will get Clinton Secumani to call and update and reconnect the service, apparently Team leaders are not available all the time in a meeting at 8 that evening , no else available he will call and reconnect, to wait 2 hours , 3 hours later we still not sorted, we called and spoke to Nompila Zuma who was a bit more helpful and advised this will go off as a debit order and reconnected the services. Today once again I am disconnected, I must pay full price when half the time i am disconnected, with no credits passed for no viewing. Now I am on hold with Thobile/Tobile who advised her Team Leader Luthando is no where probably in a meeting don't know how long , am on hold for an hour with ****** music, is there no else to assist . Is this how DSTV treats their client , How can client hold on for hours without no feedback , Team leaders do not call nor give customer services, why are they required then, Clearly they not in meeting 24/7. I need my services reconnected and i require my contract to be ended , i am really really dissatisfied with the quality of service which DSTV don't seem to value customers. Agents are flippant. I am on hold now for an hour and the agent has not come back. Luthando is still no where