Pathetic and no service at Multichoice

I forget to pay my streaming account! I then did a payment R750 while I should only pay R602. In the past when this happened to me it took 20min to reactivate my service. Tonight 10 Jan 2025 it took me thtough 5 client service people and after 4hours it has now being escalated and will took between 24 and 48 hours to be reconnected! Firstly this boils down to uneducated personnel that cannot read,write or hear correctly! I did send prove off payment to the email that was given to me. It was a wrong email address. The next lady told me that my email is not correct. The the next lady told me this was my old account. The 4th lady could not found my email address but she could not spel. I asked to talk to a superviser that person was to busy!