Pathetic and no responses received

Please note it has been escalated to the relevant department and this is the escalation case number # ********** . ~PPR

Here's the ref number in question I was made to believe that all is well, banking details updated and will debit immediately. An email will be sent to me by the lady who contacted me. I have not received anything about it.

I woke up to a suspended account.

On 05/01/2018, I requested that the lady be located and she needs to call me back to sort out the issue once again...

Facebook team responded and said: Its going to be difficult as she might be working in the call centre, bu we shall try to contact her in order for her to contact you back. How ever we will also try to assist you but we need to know exactly what your query was about. ~BSO Please do...

The story is too long??????? Hence I quoted the ref number and it would be easier since she is the one who did not resolve the issue as discussed, to rectify it

Alright not a problem. ~BSO Thank you for your assistance.

I am still waiting for her to contact me

I am upset that such a big company is unable to trace someone through an incident number, or better yet, pick up the phone and contact me nonetheless.

Now account is suspended, due to non payment... I updated banking details, someone is not doing their job and I have to suffer for it? I refuse to do so This is pathetic and lacks commitment to clients queries and shows incompetency