pathetic and *********** service

My account was turned off due to some *********** person employed by multichoice. When I called in to there call centre the person I spoke to could not even understand english at all. However he tells me my account. Is in arrears but I have each and every slip proof of payment and I even paid more than what I'm suppose to but still the guy tells me I'm in arrears because of one month due to financial reason I wanted to downgrade to a cheaper package but the person I spoke to told me that it cannot be done for some reason and it is pathetic for a well known company such as multichoice to employ *********** and rude people.<br> I am one of their loyal customers and to be treated with so much contemp its unacceptable I work in retail and I know what customer service and satisfaction