PATHETIC AND HORRIBLE SERVICE

WHAT A PATHETIC AND HORRIBLE SERVICE, I've app**** for DSTV internet and received a router 2 weeks later imagine. I've been given incorrect information that my sim card will be ricad on delivery so I must ensure that I have my ID and POA with me which I did but the corier guy just dumped my parcel and left without me signing for a parcel. No I'm struggling to Rica the sim card I;ve been sent from pillar to post after calling the call centre I was advised to go to the nearest walkin centre to Rica which I did and I was advised to call the call Centre or go to Randburg walking centre,I then call the call centre again I was given an email address to send my documents which I did and never got any responce,I called again I was given another email address to send my documents which I did but still no response when I followed again to find out what is going I was told that they will have to escalate it again because it was not attended to and the 24 hr turn around that I was given was up. I asked to speak to a supervisor I was put on hold for a good 5 min without getting back to me until I dropped a call. I don't know what to do anymore for my sim card to be Ricad. I'm now thinking of cancelling this whole thing because of the horrible service I've been getting. Their call Centre agents also have bad attitude including their teamleaders.