WM
Witness M
1 reviews | Active since Jul 2014
09 Sept 2020, 21:21
Pathetic and embarrassing
What an embarrassing service from DSTV multichoice one will ask if the management have any goals in growing the business if there is zero customer service. *********** staff acknowledge that there was a technical error from their side and the system failed to respond to my request however they still want to log a call to investigate for 48 hours what they already know system failure to respond.
I wonder if that’s how they have been trained to waste everyone’s time until customers gives up. The company is in trouble if nothing is done about their poor customer service.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Sept 2020, 21:27Hi Witness,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Sept 2020, 21:27
Official
Hi Witness,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Sept 2020, 18:44Hi Witness,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we managed to reverse the incorrect charges as the system did not execute the downgrade requested.
Please note that we have also reconnected your services back to DStv Compact with HDPVR functions. The amount due to view from today till 30 September 2020 is R225.70.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we managed to reverse the incorrect charges as the system did not execute the downgrade requested.
Please note that we have also reconnected your services back to DStv Compact with HDPVR functions. The amount due to view from today till 30 September 2020 is R225.70.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Sept 2020, 18:44
Official
Hi Witness,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we managed to reverse the incorrect charges as the system did not execute the downgrade requested.
Please note that we have also reconnected your services back to DStv Compact with HDPVR functions. The amount due to view from today till 30 September 2020 is R225.70.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we managed to reverse the incorrect charges as the system did not execute the downgrade requested.
Please note that we have also reconnected your services back to DStv Compact with HDPVR functions. The amount due to view from today till 30 September 2020 is R225.70.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Sept 2020, 16:07Help us improve, Witness!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,
DStv (MultiChoice)'s reply11 Sept 2020, 16:07
Official
Help us improve, Witness!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,
WM
Witness M's updateReviewer Update
11 Sept 2020, 17:04Thank you to Sandile who understood my query in just less than an hour.
WM
Witness M's update11 Sept 2020, 17:04
Reviewer Update
Thank you to Sandile who understood my query in just less than an hour.