NP
Nico P

1 reviews | Active since Mar 2015

01 Jun 2015, 09:17

Pathetic and ****************

Hi,<br> <br> I just tried to disconnect my dstv account through the call center (Port Elizabeth). First thing the person on the other side was absolutely useless and when i spoke to the manager it was even worse.<br> <br> It is unacceptable that it is not possible to disconnect your account whenever. I refused to pay for something that i want to disconnect.<br> <br> The manager was rude and had a bad attitude.<br> <br> It is suppose to be my choice when i want my account to be deactivated but now they are forcing me to wait until the end of the month which means i have to pay for when i dont want it.<br> <br> Please help me with this pathetic service.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jun 2015, 15:22
Official
Hello njo777,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

As per our telephonic conversation we hereby confirm that your DStv Premium service have been disconnected as per your request. The amount payable on your account is R233.70.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta