Pathetic and Arrogant Service

I received an upgrade package in August and after they connected the signal was not clear and my other recorder was no longer working. I called on the 11th of August spoke to Kgomotso reference no ***7 I explained to her and she said she will follow up and call me. Till today I have not received any call or nor any response from DSTV. I have been a long-standing customer for more than 20years but this is the treatment I still get. No wonder why people are no longer using it and I thought I'm still a loyal customer. I kept making payment irrespective of the current circumstances that my other recorder is not working. Today I find myself in a situation where all services have been disconnected, I called them and they are telling me I owe. My monthly subscription is 900 and I pay 1100 meaning I'm supposed to have credit in my account. I'm so livid where I am and I regret having this so-called DSTV. I'm on a call with your consultant and he's telling me I'm owing, how am I owing if you owe me credit. On top of that he does not want to hear my consent instead wants to escalate my query to his manager who will come back to me after a century. Reference no ***3-I699. I'm so disgusted and I regret why I'm still using their services