Pathetic and Appalling Service

I have new package recommended and installed by Multichoice. I have endless issues with this with an error code E48-32. On several occasions I phoned Multichoice and to my surprise, they are distancing themselves to resolve this issue while they sent their installer to install the new decoder. For the last two days I spent minimum of 25 minutes on a call *** with Anelisiwe and Mvuso. Please come and take your new decoder and install back my old decoder. I also need to review my dealings with you or switch to another service provider who will understand how important it is to attend to customers queries. I am paying for the package that I am not really enjoying it because channels are not showing. There was never weather issue that I can think of that might have affected this - just in case you want to blame the hailstorm happened last week Monday. I had this issue prior to that Monday hailstorm and my area was never affected or had that hailstorm.