FB
Fred B
1 reviews | Active since May 2015
03 Jul 2024, 11:48
Pathetic after care service......
We have been with Multi choice for a long time irrespective of all the doom and gloom we heard about them , however over the last 2 months and roughly R 300 spent on their call centers (many dropped calls) we have to agree with the doom sayers. We have unfortunately signed another price lock with them , the installer came out set it all up but the decoder was not responding well to disney + , our apps only work now and then , after another R 200 worth of phone calls we were told we have to take it in to have it reset (the "new" decoder is only 3 weeks old)? why DO WE have to take it in? We currently pay R 1250 a month for poor service , its no wonder why people are moving away from Multi Choice ..... Kindly advise on what to do as we do not have the means to travel to your cozy offices....
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
03 Jul 2024, 12:03Hi Fred,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Jul 2024, 12:03
Official
Hi Fred,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
FB
Fred B's updateReviewer Update
03 Jul 2024, 12:43Will we be reimbursed for the time that it takes DSTV to respond as we are currently paying for a package that we do not have access to....
FB
Fred B's update03 Jul 2024, 12:43
Reviewer Update
Will we be reimbursed for the time that it takes DSTV to respond as we are currently paying for a package that we do not have access to....
FB
Fred B's updateReviewer Update
03 Jul 2024, 12:46The other scary thing is , 2 months ago we phoned in with a concern and we were disconnected from our duel view for 2 weeks....we are tired of wasting time , energy and money!
FB
Fred B's update03 Jul 2024, 12:46
Reviewer Update
The other scary thing is , 2 months ago we phoned in with a concern and we were disconnected from our duel view for 2 weeks....we are tired of wasting time , energy and money!
FB
Fred B's updateReviewer Update
05 Jul 2024, 15:15PART 2 - Pathetic after care service
Post complaint 03 Jul 2024 at 11:48, OK so I receive a call on the morning of 04/07/2024 and I give the guy my wife’s number as it’s her account, she is a school teacher and therefore will not take calls during her schooling hours (yes she is dedicated) , she finished at 13h00 so I requested he call her at 13h30, the guy repeated my wife’s number ,he contacted me again late afternoon and said that he was trying to get hold of her the whole afternoon and she was not answering he apparently made a mistake on the last digit , really? you could have contacted me back earlier and I would of confirmed it for you, non the less my wife explained the issues to him , went through the whole shut down , reboot, push this button then that on the remote (we have repeated this so many times we could work at the call centre) , nothing magical happened! We were told AGAIN that we need to take in for it to be reset, THIS IS A BRAND-NEW DECODER, DOES IT NOT GET RESET BEFORE THE CUSTOMER RECEIVES IT?
We have made mention that we will NOT be travelling to get it reset , Multi choice need to make a plan for delivery and connection of new one as we have paid for this through our price lock plan.
Looking forward to another i-robot response
“We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible” blah blah blah!
And then another meaningless call agent discussion , I dare you to surprise us!
FB
Fred B's update05 Jul 2024, 15:15
Reviewer Update
PART 2 - Pathetic after care service
Post complaint 03 Jul 2024 at 11:48, OK so I receive a call on the morning of 04/07/2024 and I give the guy my wife’s number as it’s her account, she is a school teacher and therefore will not take calls during her schooling hours (yes she is dedicated) , she finished at 13h00 so I requested he call her at 13h30, the guy repeated my wife’s number ,he contacted me again late afternoon and said that he was trying to get hold of her the whole afternoon and she was not answering he apparently made a mistake on the last digit , really? you could have contacted me back earlier and I would of confirmed it for you, non the less my wife explained the issues to him , went through the whole shut down , reboot, push this button then that on the remote (we have repeated this so many times we could work at the call centre) , nothing magical happened! We were told AGAIN that we need to take in for it to be reset, THIS IS A BRAND-NEW DECODER, DOES IT NOT GET RESET BEFORE THE CUSTOMER RECEIVES IT?
We have made mention that we will NOT be travelling to get it reset , Multi choice need to make a plan for delivery and connection of new one as we have paid for this through our price lock plan.
Looking forward to another i-robot response
“We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible” blah blah blah!
And then another meaningless call agent discussion , I dare you to surprise us!