Pathetic Accounts Dept.

What is going on with Dstv???. These people they are messing with clients' accounts. It looks like their accounts department is really out of balance. I went on whattsup for balance query which I got and paid and being on that "price lock" since they said they offer such because they say they wanna keep you as client but at the rate they are going they are going to loose a lot of clients. After I got balance due the next month which I was okay with. Then during this current month before the due date, I was notified of services disconnected because of non-paynent of some double amount. Looking at their transaction history it was clear that non existent amounts were added to my account and having to query this has been a mission since. Each time you speak to an agent one has to explain the same story and payments done cannot be found even after sending those pop's. This company is pathetic really it's like they have a whole lot of amateurs running the most critical depts. especially their finance department. Today am on R835.00 package instead of R399 package!!! They just decide what they want with ppls accounts!!!Shocking... Am ready for an alternative.