Pathetic accounts department

Since when has DSTV become so needy and in desperate need for money? We pay our account and have been paying on the 27th day of each month for many, many years, yet this morning we get notification that our subscription has been paused due to non payment. What a joke? Really? Should we rather just cancel and stay with Netflix and all our other streaming channels? Don't antagonise the only few subscribers you have left DSTV!