1 reviews | Active since Feb 2017
Pathetic Accounts
<p>Last week I was phoned and told my DsTV account is in arrears, which I did not understand so I asked for a statement. I was emailed a statement showing I am in credit. Yesterday my SIM card was suspended. I phoned in again and was told I am in arrears. I asked for a statement and was sent another statement showing me to be in credit. The operator asked me to prove the payments reflected on my statement and explained that I should not worry about the dates on the Multichoice statement. According to her system I am in arrears all I need to do is make another payment (and go further into credit) to sort it out. I said if there is a problem with the statement it should be fixed and resent, but I wont just pay. If I wasnt reconnected, I would rather cancel my subscription. There are now alternatives and I do not need such poor service. She hung up. If I am not sorted, I do not have to put up with this</p>
Dear Des Mahony
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Des Mahony
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Des Mahony
Thank you for taking our call.
We have referred your query to the relevant department, we will send you the updated statement with the correct amount due as soon as we receive feedback.
We confirm that the reconnection fee of R50.00 and R10.00 have been reversed.
Kind regards
Lebogang
Dear Des Mahony
Thank you for taking our call.
We have referred your query to the relevant department, we will send you the updated statement with the correct amount due as soon as we receive feedback.
We confirm that the reconnection fee of R50.00 and R10.00 have been reversed.
Kind regards
Lebogang
In the last week I have been sent a whole year of statements - none reflecting me owing anything. Even when I was charged a reconnection fee I remained in credit.
i was reconnected as there appears to be a problem with accounts.
BUT this morning I can't watch cricket as I have been disconnected because I am in arrears.... will someone simply explain how? Or stop disconnecting me?
In the last week I have been sent a whole year of statements - none reflecting me owing anything. Even when I was charged a reconnection fee I remained in credit.
i was reconnected as there appears to be a problem with accounts.
BUT this morning I can't watch cricket as I have been disconnected because I am in arrears.... will someone simply explain how? Or stop disconnecting me?
Dear Des Mahony
We are still waiting for feedback from our finance team regarding your account.
We will send you the updated statement with the correct amount due as soon as we receive it.
Your services are currently active and we have reversed all the reconnection fee that were charged.
Please accept our sincere apologies in this regard. Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Dear Des Mahony
We are still waiting for feedback from our finance team regarding your account.
We will send you the updated statement with the correct amount due as soon as we receive it.
Your services are currently active and we have reversed all the reconnection fee that were charged.
Please accept our sincere apologies in this regard. Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
At 12:32 today I received an SMS telling me that my account has been suspended and that I must pay R656.61 immediately. As I have not received any updated statement this comes as a surprise.
The amount is less than the R721.93 in the SMS on 13 February 201, without me having paid anything at all. Clearly the Accounts Department is a mess and I am being made to pay for it.
Can you please give me your contact details so that I do not, again, have to spend time on the line to your call centre being told that I must simply pay to be connected, without any explanation as to why I am paying?
Thank you
At 12:32 today I received an SMS telling me that my account has been suspended and that I must pay R656.61 immediately. As I have not received any updated statement this comes as a surprise.
The amount is less than the R721.93 in the SMS on 13 February 201, without me having paid anything at all. Clearly the Accounts Department is a mess and I am being made to pay for it.
Can you please give me your contact details so that I do not, again, have to spend time on the line to your call centre being told that I must simply pay to be connected, without any explanation as to why I am paying?
Thank you
I cannot believe this.
So so I get another SMS - with a different amount again - and yet again cannot watch a cricket game live. Live sport is the only reason I even bother with DsTV. THembi Msimango tells me I am in arrears. I still have not received anything explaining why. The reference number quoted made no difference and I cannot connect my holiday home - where I am only for the weekend.
This is is not my fault but is my issue.
Will this system be fixed?
I cannot believe this.
So so I get another SMS - with a different amount again - and yet again cannot watch a cricket game live. Live sport is the only reason I even bother with DsTV. THembi Msimango tells me I am in arrears. I still have not received anything explaining why. The reference number quoted made no difference and I cannot connect my holiday home - where I am only for the weekend.
This is is not my fault but is my issue.
Will this system be fixed?
the same thing
1) I get disconnected
2) I ask why
3) I ask how
4) I get a statement
5) the statement shows I am owed
6) I say please fix and unless you show me owing don't expect any money
7) I get reconnected (thanks for your reference)
8) I get charged for reconnection
the same thing
1) I get disconnected
2) I ask why
3) I ask how
4) I get a statement
5) the statement shows I am owed
6) I say please fix and unless you show me owing don't expect any money
7) I get reconnected (thanks for your reference)
8) I get charged for reconnection
Hi Lebogang
Please can you call me? We really need to sort this out....I am disconnected again and I am getting really fed up having to call each time to be reconnected.
This issue is now over a month old
Hi Lebogang
Please can you call me? We really need to sort this out....I am disconnected again and I am getting really fed up having to call each time to be reconnected.
This issue is now over a month old