Pathetic accounting

I was on Family Bouquet during last year 2015. During December and January 2016 I requested that Multichoice upgrade the service to Premium Bouquet for the festive period during December 2015 and January 2016. This was done and the subscription was paid by debit order. During January I called and asked Multichoice to just downgrade me back to Family bouquet from 1 February 2016. The agent informed me that a note has been noted on the system and that the downgrade will be done and that I must please call again on the 31 st of January and confirm that the downgrade is going to be done. I called in again and was informed that the downgrade will be done. Yesterday, 01 February 2016 I checked the service and the downgrade was done. Multichoice has sent the debit order through for Premium bouquet and the funds were paid to Multichoice. I am demanding the money back that Multichoice has taken after my phone calls requesting the downgrade be done. If Multichoice does not pay back the difference by 12 o'clock today I will be filing a ***** charge with the SAPS, refer to your voice recordings Multichoice.