Pathetic Account Handling From Dstv

I'm fed up with dstv, I bought a package from them on the 10th of October, the package I bought was advertised to be a 3months free subscription at R999. It took me upto 3 days to get multi choice to activate my subscription,a month later my service was disconnected because of non payment, which shouldn't have happened because the account was supposed to be a 3 months free subscription I called the call centre the issue was fixed, but now after the 3 months subscription is finished I got a small from DStv telling me I need to pay 460, I again called in to find out why the account my payment was that high when I only want the compact and I was told that I have arrears on a reconnection fee for the month on November, I explained the 3 months subscription the agent I spoke to said she is escalating the matter to accounts and I will receive feedback telling me how much to pay, I have not heard anything from DStv since the 2nd of December, my account has been disconnected and I got a call this morning being told that my account has been handed over. Which is pathetic because the account shouldn't have been disconnected in November because that was a mistake on their side