PATHETIC!

DSTV IS THE ABSOLUTE WORST. My story starts in 2016, after 2years of loyalty with DSTV. One day i get a call from an agent telling me i can upgrade from my compact to the explorer as they have a special running. It sounds to good to be true but she assures me that it is true. We are verifying things on the phone and i ask her hat exactly will i be paying for and how will this affect my monthly installment she reassures me that it will only cost R99 extra per month. I ask her to read out all the extra costs and confirm my monthly installment and she does this. I agree to the new contract, they come to install and we are unable to watch anything because the installer did not do something correctly. For two weeks he is fully booked and is unable to fix the dstv. Eventually he comes to fix it and we are able to use the explorer for a week before i get debited with with an amount that is not R99 more but R300 more. I am confused and upset i call DSTV and the new consultant is telling me a different story. Explaining that I am charged for each and every function of the explorer separate. I explain that this is not what i agreed to as this is not what was explained to me. I request the telephone call as all calls are recorded for quality and security purposes. I get referred to three different departments with no assistance. They say they will get back to me but they never do instead they keep debiting my account with bigger amounts mind you i have asked them to cancel my subscription until the matter is resolved. I call them back again requesting the telephone conversation i had with the consultant but still receive no assistance. I try to explain to them that i cannot be held accountable to pay R300 extra per month as this is not what was explained to me by their consultant and i am not the one at fault. I asked them to fetch the explorer and cancel my subscription however in September 2019 A DEBIT ORDER OF R3000 goes off on my account from dstv!!!!!Quick to take our money but absolutely no customer service. I get calls from people on behalf of DSTV telling me I am handed over, consultants call me telling me to pay but no one assists me with escalating my complaint or assist me in retrieving the phone calls.

DSTV is really pathetic hey, a waste of my money i don't recommend anyone to make use of this service. Rather pay a little bit more and install uncapped wifi or fibre and subscribe to Netflix.