NP
Nathan P
1 reviews | Active since Sept 2012
08 Feb 2015, 14:00
Pathetic
I contacted DSTV a week ago via their Self Service & asked that they either sort out My BoxOffice Titles and Catch up Titles(no Titles on either service) OR contact Me & to date, I haven't heard a word from them. I'm really not Happy with this + You still haven't obtained My banking details in order to debit My Account & funny enough, I saw that Multichoice appears on My bank Statement (I've got no idea why a deduction of R972 tool place on My Account)...I want someone to contact Me ASAP & sort out this whole mess...The Entertainment is good but the Service is PATHETIC, I wish there was a better alternative because I really don't have to deal with such BS...
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 May 2023, 21:58Hello godsson88,
The Explora decoder requires time to download the movies. If the decoder has recently been off / there have been signal problems (e.g. bad weather) / was only recently installed / the Explora only received DStv on Demand software in the past 2 days. This will affect the downloading of programs to your on demand.
Please check if you have the latest software by doing the below:
Press MENU,
Select Settings by scrolling to the right using the arrow keys on your remote
Scroll down to User Preference
Scroll down to General and down to software upgrade and press ok .
If the \Upgrade software\" option is grayed out then you have the latest software if not please upgrade.
The Explora decoder requires time to download the movies. If the decoder has recently been off / there have been signal problems (e.g. bad weather) / was only recently installed / the Explora only received DStv on Demand software in the past 2 days. This will affect the downloading of programs to your on demand.
Please check if you have the latest software by doing the below:
Press MENU,
Select Settings by scrolling to the right using the arrow keys on your remote
Scroll down to User Preference
Scroll down to General and down to software upgrade and press ok .
If the \Upgrade software\" option is grayed out then you have the latest software if not please upgrade.
Best regards,
DStv (MultiChoice)'s reply02 May 2023, 21:58
Official
Hello godsson88,
The Explora decoder requires time to download the movies. If the decoder has recently been off / there have been signal problems (e.g. bad weather) / was only recently installed / the Explora only received DStv on Demand software in the past 2 days. This will affect the downloading of programs to your on demand.
Please check if you have the latest software by doing the below:
Press MENU,
Select Settings by scrolling to the right using the arrow keys on your remote
Scroll down to User Preference
Scroll down to General and down to software upgrade and press ok .
If the \Upgrade software\" option is grayed out then you have the latest software if not please upgrade.
The Explora decoder requires time to download the movies. If the decoder has recently been off / there have been signal problems (e.g. bad weather) / was only recently installed / the Explora only received DStv on Demand software in the past 2 days. This will affect the downloading of programs to your on demand.
Please check if you have the latest software by doing the below:
Press MENU,
Select Settings by scrolling to the right using the arrow keys on your remote
Scroll down to User Preference
Scroll down to General and down to software upgrade and press ok .
If the \Upgrade software\" option is grayed out then you have the latest software if not please upgrade.
Best regards,