Pathetic !!

<p>1. Already have Dual View contract.</p> <p>2. Switch to Price lock Explorer Contract (and cancelled the old contract)</p> <p>3 Double debited at the end of the month (for Price lock + Old Contract) which should not happen...</p> <p>4. Called and advisor apologized for error and advised me to instead let the overcharge be use for the next month debit. Which I agreed to. Therefore only a small amount needs to be deducted by DStv for the next months debit payment.</p> <p>5. Did not happen.</p> <p>6. Called to see what the problem was and was advised that they will do a refund to my bank account instead.</p> <p>7. Did not happen.</p> <p>8. Called again to see what the problem, only to be advised that I should of called back after 3 woking days to initiate the refund (Why....heaven only knows....)</p> <p>9. Another issue was brought to my attention. The refund amount had changed by R 120 because of an amount that shouldONLY be deducted at the end of the Price Lock deal, but was now taken upfront instead.</p> <p>10. Called made Saturday 05 August 2017.....and refund will take 3 to 4 days to reflect......let’s wait and see.....</p> <p>On a separate note, I have Price lock Explorer Contract plus 2 Extra Views decoders set-up, initially I was advise that for the Extra Views there is NO CHARGE! for this service....but on my second (pain staking) call to Multichoise. it’s been advise that I have to pay for this service. </p> <p>Pathetic Service. No one there has a clue about anything related to their duties and responsibility to a client (new phenomena in SA) and they always pass-the-buck to someone else.</p>