JS
Jamie S

1 reviews | Active since May 2017

20 May 2017, 20:28

Pathetic

<p>I topped up my box office account online with R147. I rented a movie and finished watching it, I wanted to rent another, but it didnt work. I phoned the call center who could not help me as they dont see that my account has still a value of R132 left. How is it possible that I can see online my value, but the service center who is supposed to assist clients cant see anything on my account??? This is not the first time this has happend. The girl at the service center just told me that its not her problem and that she cant help and dont know who can help me. WOW! I phoned for help, but received nothing</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2017, 08:12
Official

Dear Jamie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

JS
Jamie S's update26 May 2017, 17:39
Reviewer Update

Good day

My box office account is still not topped up, after sending proof of payment two days ago.

Please fix urgently.

Thank you

Jamie

JS
Jamie S's update01 Jun 2017, 19:24
Reviewer Update

Once again, I repeat my self. Pathetic! My box office account still not credited with my money I already paid to your account. Will I be getting interest back on my money laying in your account?

I expect this to be sorted out NOW.