Pathetic

<p>My step daughter recieved a dstv drifta usb as a gift from my mother a while back, the drifta did not have signal at my moms house*( we have activated it on her name, we had to, to be able to see if there was any signal) and in december my mom wrote a change of ownership letter and gave her a copy of her id, and everything requested so that the drifta can be added on my step daughter's name, we emailed it to the email adress provided, it is now may and nothing has been done, everytime she phones multichoice, they alledge that they havent recieved anything, she even spoke to a lady by the name of Nokhanya Masina who said to her that she should send the documents throug again, and that Nokanhya would phone her back, and assit her in getting the process finalised, that was monday, she phoned again twice this week after that, without any sucess, the standard answer she gets is that they hvent recieved it and she should send it again. this is so pathetc its not even funny. dstv has no interset whatsover in assisting clients with basic duties ,because they are too busy *****ing peoples hard earned money, she has wasted a total of R100 RAND AIRTIME TO KEEP PHONING THEM AND TO BEG THEM TO ASSIST, who is going to replace that airtime? This matter has dragged on for too long now, and i expect that this matter is resolved, and change of ownership is done by end of business tomorrow 12 May 2017. this is more than pathetic, nd i am glad that i myself am not a dstv client anymore. How can they not know their own procedures and not recieve an email after it was sent more than 5 times?</p>