1 reviews | Active since Feb 2015

13 Mar 2017, 06:24

Pathetic

<p>This is my 3rd review about the same problem. Multichoice messed up my account billing in December and agreed that they wil make an arrangement with their finance department for me to pay off the premium outstanding as I am currently unemployed. Now every day I wake up to a DSTV disconnected. My complaint is clearly not addressed as promised. I am fed up of waking and find my TV disconnected. No feedback from Multichoice on this matter I have to phone in every time spent hours on my phone only just to get reconnected & then disconnected again. Multichoice fail to make any contact with me to resolve this issue. </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2017, 07:17
Official

Dear Esterlita

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

's update13 Mar 2017, 08:14
Reviewer Update

So the Multichoice keep on saying they will provide feedback but nothing ever happens.

's update13 Mar 2017, 08:15
Reviewer Update

This is my 3rd review about the same problem. Multichoice messed up my account billing in December and agreed that they wil make an arrangement with their finance department for me to pay off the premium outstanding as I am currently unemployed. Now every day I wake up to a DSTV disconnected. My complaint is clearly not addressed as promised. I am fed up of waking and find my TV disconnected. No feedback from Multichoice on this matter I have to phone in every time spent hours on my phone only just to get reconnected & then disconnected again. Multichoice fail to make any contact with me to resolve this issue.

's update13 Mar 2017, 08:31
Reviewer Update

Thank you Lebohang please ensure that my services are not disconnected again until this matter is resolved with your finance department as discussed.