Dear Lana Squires Kachelhoffer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Lana Squires Kachelhoffer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Thank you Dinah (a DStv staff member that rep**** to my comment). However, the information you asked for was supp**** to your call centre 3 times already since I called about this problem, and apparently everything seems to be fine. This fact proves that the call centre staff are completely inadequately trained/equipped to deal with client compaints, more so if a query is even of a high level technical nature. It is totally unacceptable that after 48 hours the problem has not been resolved and we STILL don't know why the problem occurred!!! As a case in point, despite her promises, your agent Linda has not bothered to call this morning us with an update. No, I will not give you any further information. DStv is probably the worst service provider our household has; very punctual to take my money, but hopeless to provide the service paid for. I'd rather cancel my subcription, since the fat cats in charge only care about subcriber numbers and I am fed-up of being a subcriber; I am supposed to be your customer ****it! Stuff you all.
Thank you Dinah (a DStv staff member that rep**** to my comment). However, the information you asked for was supp**** to your call centre 3 times already since I called about this problem, and apparently everything seems to be fine. This fact proves that the call centre staff are completely inadequately trained/equipped to deal with client compaints, more so if a query is even of a high level technical nature. It is totally unacceptable that after 48 hours the problem has not been resolved and we STILL don't know why the problem occurred!!! As a case in point, despite her promises, your agent Linda has not bothered to call this morning us with an update. No, I will not give you any further information. DStv is probably the worst service provider our household has; very punctual to take my money, but hopeless to provide the service paid for. I'd rather cancel my subcription, since the fat cats in charge only care about subcriber numbers and I am fed-up of being a subcriber; I am supposed to be your customer ****it! Stuff you all.