RW
Rhemona W

1 reviews | Active since Jun 2016

07 Jun 2016, 15:34

Pathetic

<p>Everymonth my Dstv gets suspended and i have to phone and send emails to have my service restored and then they tell me the same story every month . its sorted. What the hell is going? I am tired of this bull**** stories all the time of having two accounts </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2016, 08:30
Official

Dear Mrs Williams

Thank you for bring this matter to our attention .

We confirm that we have corrected the billing on your account to allow your payments to reflect correctly on your account. Your payment has been allocated to the correct account to bring your account to the correct balance.

Regards

Rupert

RW
Rhemona W's update08 Jun 2016, 08:54
Reviewer Update

I get told the same thing every month. How can u gaurentee that this wont happen again and i do not have a balance of R88

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2016, 10:55
Official

Dear Mrs Williams

You had two accounts on your DStv Account and all your payments was going in on the one account and the billing was done on the other account .We closed the one account so that your payments gets allocated directly into the account that your billing is taking place.

We have adjusted your account and reversed the balance on your account.

Regards

Rupert