Pathetic - (***2)

Payment via the pay now system was done my be on 15 December 2015 of R1296.91 was made successfully. In February 2016 I was informed via SMS that the money didn't go through and it will be reversed. To date, nothing has happened. however my services has been suspended. I made a payment of R2451.41, which included the amount of R1296.91 that was still not refunded to me. I received a call from Sindisiwe on 3 May 2016 to inform me that the account is in arrears. when I mentioned the payment of R1296.91 she proceeded to tell me that she sees the payment was made and that I have provided them with proof thereof, so she will take it further to have the account credited with this amount. I then received a call yesterday, 5 May 2016 again being told by Zanelle that the account is in arrears. I asked if the agents in the contact centre correspond with each other, she said yes... but when I pointed out about the credit... she said she will follow up. unfortunately when I reached home.. my services has been suspended AGAIN!!!! and now reconnection fees is added.. WHERE IS MY MONEY!!!!!! this service is Pathetic.