Pathetic !

I called at the end of March to provide new banking details for the debit order. After doing so, I still received a message to say payment was due or else suspension. I called them and they apologized and put through the debit. This month my debit has not been processed and my account has been suspended and I am not happy. Which means for the third time I will need to provide new banking details. It is not acceptable and I am really not happy. Its an inconvenience for me and a complete waste of my calls. I want it sorted out today!