Pathetic

I purchased a decoder in December and have endless issues, however the latest is current. Last week Thursday the 07/02 i received an Error E-30-0, i have called in and got numerous responses and still cannot view, now I get told I must return the decoder and pay, not even 3 months old, then get told that they cannot say what the issue is I have to take it in under warranty. now for a week I do not have access to the service but have to pay for the service and a broken decoder