GE
Greg E
1 reviews | Active since Mar 2018
11 Sept 2018, 18:45
Pathetic
It’s with great regret I write this message, I am appalled at the utter incompetence of the DSTV staff and their leadership. Since December 2017 you switch off my service after 6 days. This all because you don't allocate my payments and every time I need to call in and explain myself to some brain dead person trying to ridicule me instead of reading the history on my account. One would think that with the absorbent prices you charge? your service would be great, clearly not. Not once has a manager called to apologise or even maybe agreed to refund some of my air time. Clearly you could not give a **** about your customers. Thanks for *****ing my money
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
11 Sept 2018, 19:28Dear Greg Esau,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Sept 2018, 19:28
Official
Dear Greg Esau,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Sept 2018, 19:58Dear Greg Esau,
Our records indicate we did not receive the payment for the month of July 2018 due on the 23rd. Please send us an email to *** and attach the proof of payment. We will then escalate the payment for allocation.
Services are not disconnected immediately as we await payment. Eventually the system will auto-disconnect when no payment is reflecting on the account.
To reconnect there is a balance of R982.46 that needs to be paid.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply11 Sept 2018, 19:58
Official
Dear Greg Esau,
Our records indicate we did not receive the payment for the month of July 2018 due on the 23rd. Please send us an email to *** and attach the proof of payment. We will then escalate the payment for allocation.
Services are not disconnected immediately as we await payment. Eventually the system will auto-disconnect when no payment is reflecting on the account.
To reconnect there is a balance of R982.46 that needs to be paid.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
GE
Greg E's updateReviewer Update
11 Sept 2018, 20:33OMG, this exactly my point. Have you even gone through my inter actions with your call centre. July is not the issue. Did DSTV employ staff that cant read. All proof of payments has been sent, I had the DSTV disconnected for the month of July due to you guys unable to resolve my problem, Aug I asked to reconnect under the compact and was asked to pay R529. The issue is your payment department has not allocated a R599 paid for May. Please go back and do your home work before you come with dim witted responses.
GE
Greg E's update11 Sept 2018, 20:33
Reviewer Update
OMG, this exactly my point. Have you even gone through my inter actions with your call centre. July is not the issue. Did DSTV employ staff that cant read. All proof of payments has been sent, I had the DSTV disconnected for the month of July due to you guys unable to resolve my problem, Aug I asked to reconnect under the compact and was asked to pay R529. The issue is your payment department has not allocated a R599 paid for May. Please go back and do your home work before you come with dim witted responses.
DStv (MultiChoice)'s replyOfficial
11 Sept 2018, 21:19Dear Greg Esau,
Our records indicate the services were disconnected and reconnected a few times in the month of July. The services were not disconnected for the full month of July. Interactions indicate you contacted us to reconnect.
Kindly confirm the time and date you contacted us to request for a downgrade.This will enable us to investigate further and trace that particular call for the downgrade request. The billing on the account will then be adjusted accordingly.
We do see the payment of R599.00 dated 22.04.2018 does not reflect on the account. We have urgently escalated this payment to our finance department to trace and allocate it to your DStv account.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply11 Sept 2018, 21:19
Official
Dear Greg Esau,
Our records indicate the services were disconnected and reconnected a few times in the month of July. The services were not disconnected for the full month of July. Interactions indicate you contacted us to reconnect.
Kindly confirm the time and date you contacted us to request for a downgrade.This will enable us to investigate further and trace that particular call for the downgrade request. The billing on the account will then be adjusted accordingly.
We do see the payment of R599.00 dated 22.04.2018 does not reflect on the account. We have urgently escalated this payment to our finance department to trace and allocate it to your DStv account.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
GE
Greg E's updateReviewer Update
12 Sept 2018, 06:09I called in spoke to Angelo Booysen on the 27th Aug, could be about 11:00 to request downgrade, she gave me a case number ref number ***1 [#62125]. She asked I pay R526 I think and I paid R529.
GE
Greg E's update12 Sept 2018, 06:09
Reviewer Update
I called in spoke to Angelo Booysen on the 27th Aug, could be about 11:00 to request downgrade, she gave me a case number ref number ***1 [#62125]. She asked I pay R526 I think and I paid R529.
DStv (MultiChoice)'s replyOfficial
12 Sept 2018, 18:30Dear Greg Esau,
Feedback we received from our finance department is that the account number you paid into for the amount of R599.00 dated 22.04.2018 is no longer in use. The payment is untraceable on our side. We have been told to advise you that you need to reverse this particular payment with your bank. Kindly take in your proof of payment to your bank to have the amount reversed back to you.
We did also retrieve and listened to the call you made on the 27.08.2018. We acknowledge you did request for a downgrade to the DStv Compact Plus package. Unfortunately, the downgrade was not done and we apologise for this error. We have reversed the DStv Premium charges on the account to adjust the billing accordingly.
We have also activated the DStv Compact Plus package. There is a balance of R512.05 due for payment. This amount will enable the service to run till the 22.09.2018 since the amount of R599.00 cannot be allocated on the account and will you need to reverse it.
The monthly subscription of R509.00 for the DStv Compact Plus package will be due for payment on the 23.09.2018.
For future payment, please ensure the amount is paid into the correct account.
Our banking details are as follows:
Bank: ABSA
Branch Name: OAK AVENUE, RANDBURG
Branch Code: 632005
Bank Account Number: ***
Account Type: Current
Reference number (***1)
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Sept 2018, 18:30
Official
Dear Greg Esau,
Feedback we received from our finance department is that the account number you paid into for the amount of R599.00 dated 22.04.2018 is no longer in use. The payment is untraceable on our side. We have been told to advise you that you need to reverse this particular payment with your bank. Kindly take in your proof of payment to your bank to have the amount reversed back to you.
We did also retrieve and listened to the call you made on the 27.08.2018. We acknowledge you did request for a downgrade to the DStv Compact Plus package. Unfortunately, the downgrade was not done and we apologise for this error. We have reversed the DStv Premium charges on the account to adjust the billing accordingly.
We have also activated the DStv Compact Plus package. There is a balance of R512.05 due for payment. This amount will enable the service to run till the 22.09.2018 since the amount of R599.00 cannot be allocated on the account and will you need to reverse it.
The monthly subscription of R509.00 for the DStv Compact Plus package will be due for payment on the 23.09.2018.
For future payment, please ensure the amount is paid into the correct account.
Our banking details are as follows:
Bank: ABSA
Branch Name: OAK AVENUE, RANDBURG
Branch Code: 632005
Bank Account Number: ***
Account Type: Current
Reference number (***1)
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
GE
Greg E's updateReviewer Update
12 Sept 2018, 19:22can you email this response to *** as I will need to show this to my bank for reversal
GE
Greg E's update12 Sept 2018, 19:22
Reviewer Update
can you email this response to *** as I will need to show this to my bank for reversal
GE
Greg E's updateReviewer Update
14 Sept 2018, 16:00So I did as you asked, whats your excuse as to why my dish is off?
GE
Greg E's update14 Sept 2018, 16:00
Reviewer Update
So I did as you asked, whats your excuse as to why my dish is off?