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Shahim S

1 reviews | Active since Feb 2018

24 Feb 2018, 21:39

Pathetic

Never have I experienced poor service like I have from multichoice. They make you feel like they r a monopoly so you dependent on them. Been through the call centres and the branch and the problem has gotten worse. How is it that you take your decoder in to the branch and when you come home it is worse than you took it in. For a customer that is on their top package and a subscriber for more than 15 years to be treated like this. Thanks, I vote with my rands. Contract be cancelled this week.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2018, 07:53
Official

Dear Shahim Sheik

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Feb 2018, 11:21
Official

Good day Shahim

Thank you for sending us your query.

I've checked on our records and it shows that there was a technical fault with your SD PVR decoder which was swapped.

The Premium service was loaded on Single view HD decoder H*** - ***. Signal has been sent to your decoder to restore viewing. If the problem persist, kindly reboot the decoder by pulling out the power cable for five seconds. Replace the cable back on and allow the decoder to scan. After scanning the service/picture should be restored.

If the problem is still not resolved, kindly contact an accredited DStv installer to check your installation. Alternatively, please have the decoder returned at the service centre or agency.

Kind regards

Dinah

Best regards,

SS
Shahim S's update27 Feb 2018, 16:21
Reviewer Update
Hi Dinah I did get a technician out because when I got home after my visit to your contact centre the problem was worse than what it originally was. The decoder even refused to reboot. The technician could not even get it to reboot. That was my issue because the technician I got stated that if I only reconnected the wires at the dish it would have worked fine. I enjoyed the services that my old pvr supported however had to now go and pay for a completely new decoder which do not have the same features as the pvr. I would like to be reimbursed for this expense which was caused by your staff. Regards Shahim
SS
Shahim S's update14 Mar 2018, 06:14
Reviewer Update
Hello. I have not had any feedback since my last post. Will I get a response from or do I need to go the ombudsman in order to get a response from you.