1 reviews | Active since Nov 2014
Pathetic
Just spend over 45 minutes (over 2 phone calls from my cellphone)... trying to sort out my DSTV issue (no picture).<br> The first adviser was unable to access her PC and told me that my decorder was faulty and needed to bring it in. The second adviser a little more helpful (but still clueless ) made me do the same troubleshooting steps over 6 times.<br> After every instruction there was like a 10 second pause and I had to ask if she was still there. It was like if she was having a chat to her buddy in between.<br> I eventually put the phone down because she was just useless and clearly didn't know what the problem was.<br> My issue is still not sorted and I was hoping that on a day like today where South Africa is playing rugby, the call centre staff would understand how important it is for customers to have whatever DSTV issue sorted right away.<br> Do yourself a favour hire new staff with customer service skills and train then to properly troubleshoot and help your valued customers.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
We unable to locate your account with the information you provided. Please supply us with one of the following information in order for us to assist you accordingly.
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
We unable to locate your account with the information you provided. Please supply us with one of the following information in order for us to assist you accordingly.
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,