1 reviews | Active since Oct 2015
Pathetic
Without being verbose or laborious and wasting more of my time, multichoice has no clue what service is and I would strongly advise that everyone check their accounts.<br> <br> After doing a change if ownership on an account and requesting that a debit order be put in place, for the past 3 months my account gets suspended. When I enquire why, they say because I haven't paid. Each time I request a debit order, alas, nothing done. <br> <br> Most recently I had to make another payment and within 2 days, account suspended, you go Multichoice.<br> <br> I since had to pay R770 to re-connect my account and the end of the month was debited R1300. Perfect timing for them to now debit, well done Multichoice.<br> <br> I have spoken to several people and sent several emails and their response, nothing, still waiting.<br> <br> Should anyone actually work at this company, please feel free to contact me on my cell phone to resolve this issue. But only when you free, would hate to inconvenience anyone.<br> <br> Further, I will make it my utmost responsibility to ensure that every possible social organization or media enterprise is appraised with the quality of your pathetic service.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised that your debit order has been successfully loaded on your account and that your account is currently reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised that your debit order has been successfully loaded on your account and that your account is currently reflecting a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
