DR
Dave R
1 reviews | Active since Sept 2013
25 Feb 2015, 12:34
PATHETIC
Pathetic service, same old pat answers !!<br> <br> Cannot believe a company like DSTV does not allow its call centre personal to send out written confirmations of telephonic requests or reference no's<br> <br> ABSURD !!!!!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2015, 16:35Hello D Ray,
We confirm that every contact made with us through the Contact Centre may be recorded and a reference number can be generated for you.
If this information was not given to you, we will indeed escalate the consultants who assisted you and did not provide you with this.
Our Call Centre consultants work only on an inbound call system and do not have access to send our e-mails.
Written correspondence must be done only by our Customer Liaison department who are trained to respond via e-mail correctly. The consultant should have escalated a request to get a letter e-mailed to you.
We would like to sincerely apologise for any inconvenience you have experienced with dealing with our Contact Centre.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We see that an e-mail has been sent to you today.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We confirm that every contact made with us through the Contact Centre may be recorded and a reference number can be generated for you.
If this information was not given to you, we will indeed escalate the consultants who assisted you and did not provide you with this.
Our Call Centre consultants work only on an inbound call system and do not have access to send our e-mails.
Written correspondence must be done only by our Customer Liaison department who are trained to respond via e-mail correctly. The consultant should have escalated a request to get a letter e-mailed to you.
We would like to sincerely apologise for any inconvenience you have experienced with dealing with our Contact Centre.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We see that an e-mail has been sent to you today.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply25 Feb 2015, 16:35
Official
Hello D Ray,
We confirm that every contact made with us through the Contact Centre may be recorded and a reference number can be generated for you.
If this information was not given to you, we will indeed escalate the consultants who assisted you and did not provide you with this.
Our Call Centre consultants work only on an inbound call system and do not have access to send our e-mails.
Written correspondence must be done only by our Customer Liaison department who are trained to respond via e-mail correctly. The consultant should have escalated a request to get a letter e-mailed to you.
We would like to sincerely apologise for any inconvenience you have experienced with dealing with our Contact Centre.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We see that an e-mail has been sent to you today.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We confirm that every contact made with us through the Contact Centre may be recorded and a reference number can be generated for you.
If this information was not given to you, we will indeed escalate the consultants who assisted you and did not provide you with this.
Our Call Centre consultants work only on an inbound call system and do not have access to send our e-mails.
Written correspondence must be done only by our Customer Liaison department who are trained to respond via e-mail correctly. The consultant should have escalated a request to get a letter e-mailed to you.
We would like to sincerely apologise for any inconvenience you have experienced with dealing with our Contact Centre.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We see that an e-mail has been sent to you today.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,