Pathethic Service

<p>We are waiting two weeks for someone to call us for the explora deal either on my extra view or price lock doesn’t it really take more than two weeks for you guys to call your customers first and foremost it was one of your consultants that offered me the explora deal when I called in for technical support so I got interested now you can’t even call me back to complete the transaction for me why does your service have to be pathetic whilst we pay so much money for premium package learn from FNB see how they treat their premier clients instead we must keep calling in and don’t get any assistance,</p> <p> </p> <p>Can someone call us ASAP our account number is ********** 8</p> <p> </p> <p>In addition to that your agent calls me today Julia Matlala wanting to switch me to debit oorder you call for a service i didnt request yet, then when i tell that i am waiting for a phone call for the explora she cant help i ask her for direct number she doesnt know it yet you work for the same company, she will escalate it for the past two weeks i have been hearing i iwll escalate esacle escalet nothing is happening no one has called us to finish this deal you agents are not trained properly yest we pay so much for your services just give us good service you may have a monopoly in the market but give us good service its good business practice.</p>