PATHETHIC SERVICE

ON 11 FEBRUARY 2020 MY EXPLORER WAS DELIVERED ON A PRICE LOCK PLAN. I CONTACTED MULTICHOICE TO MAKE ARRANGEMENTS FOR AN INSTALLER TO INSTALL. I WAS GIVEN NUMBERS AND THEN MADE AN APPOINTMENT WITH AN INSTALLER, THE INSTALLER NEVER PITCHED. I TRIED CALLING HIM AND HE THEN TOLD ME HE HAS NO STOCK OF A DISH OR LNB, AND THAT MULTICHOICE TAKES LONG TO PAY HIM. I TOLD HIM THAT IS NOT MY PROBLEM AS HE HAS AN AGREEMENT WITH MULTICHOICE AND HIS ISSUES REGARDING PAYMNET SHOULD BE DISCUSSED WITH THEM. I THEN CALLED MULTICHOICE AGAIN ON 16 FEBRUARY ADVISING THEM I WANT TO CANCEL. I SPOKE TO ZANELE IN THE CANCELLATIONS DEPARTMNET WHO ADVISED THAT SHE EMAILED A NEW INSTALLER WHO WILL CONTACT ME. TO DATE, I HAVE RECEIVED NO CALL NOR CONFIRMATION. I TRIED CALLING AGAIN TODAY 17 FEBRUARY AND WAS TRANSFERRED FROM ONE PERSON TO THE NEXT, I THEN ASKED FOR A TEAMLEADER BUT NONE WAS AVAILABLE. MULTICHOICE SERVICE IS PATHETHIC, IT'S LIKE THEIR OWN STAFF DON'T HAVE THE CORRECT INFORMATION BECAUSE WHILE I WAS ON THE LINE I TRIED THE INSTALLERS VIA MY CELLPHONE AND WAS TOLD THEY DO NOT PRICE LOCK INSTALLATIONS. SO HOW DOES MULTICHOICE ENGAGE SUCH SERVICES ???? I WOULD LIKE TO CANCEL AND HAVE THEM COLLECT THEIR DECODER AS I WILL NOT USE THE SERVICES WHEREBY I WE PUSHED FROM PILLAR TO POST.