pathethic lying sales agents

called to sign up for disney plus, the sales lady audrey promised to call me back to do the sale and upgraded me promising me that my debit order this month would be higher because i took the higher package. she promised me the link for disney plus would come in 24 to 48 hours and hasnt come. she didnt care about me just the sale. she said she would call me back as i signed up on the evening of the 23rd. call start around 6:25 on the 23rd of may 2022. this is pathetic that you teach your staff how to make promises but fail on those after sales service. on the recording you will hear her promise me the world and call me back but never. till today ive upgraded and they have debited me for the previous package which i was told on the recording that, that would not happen. now i will cancel dstv completly and take up disney on its own through the app and not through dstv. my next debit is going off again on the 28th of this month for 600 when you have already told me that i would not be debited for the previous package as its billed month in advance. lies lies lies. your agent who promised to get back to me has not. so i must now wait another 45 min getting thru to your agents centre management who will clearly do nothing about pathetic lying sales agents at multichoie dstv... this is what destroys you guys as a brand and company. i have trained multiple call centres on **** service such as this. its shows greed from the company who doesnt care whether their clients receive what they have signed up for. now at 5pm after work i must sit on the phone trying to get through to you to find out why my upgraded package and disney plus package is not active. is this your service levels. as a marketer it is easy to convince my followers on all social platforms as i am an influncer of just over 15000 people on various platforms. im still on hold while typing this. do you guys actually care that your agents are causing you to lose business and damage your image... it doesnt make sense.