Pathethic bunch of ???

<p>its now almost 4 months and even after logging a complain i have had no call nor has my issue been sorted out. They have idots working with no capacity of sorting the issue.Its so simple i am an annual client and each year i have the same issues where they recevie my money and then change it to a monthly account.. Really now you cant be that stupid ???</p> <p> </p> <p>Please can my two accounts which were paid for the annual subscription be sorted out in this life time ?????</p>