Pathethic attitude & unallocated billing

I've been renting movies over box office for a while and today a transaction goes off my credit card, call multichoice only to be kept on.hold for 20min because a lady by the name of Thato had to chat to the manager After holding, I'm being told my account isn't linked and I need to wait for an hour or two to be able to rent a movie again & they're not sure whether I will be charged again or not - how pathetic I ask the lady of would.she be happy to.wait that long & she tells.me yes of course with an attitude which is patronising If this is the service we get as premium customers, I may opt to.use netflix full time and register all my accounts multichoice This type of customer service is pathetic