Pathatic Noko Setati

I called multichoice this morning and spoke to a certain Noko Sethibi who sounded that like she must have had a rough weekend to enquire about why when the subscription is paid on the 15th multichoice would still dare to close off their product on the 2nd because it doesn't really make sense to me to pay them the same amount for two weeks and also for the whole month,she(Noko Setati) was not patient at all and I'm asking to educate me because I dont understand but with her voice tone one could tell that she has gotten very impatient with a client that made a call to her office to enquire about their service,I'm in the customer service industry and lack of customer satisfaction is becoming a problem on a daily basis.i need to know why I paid my monthly subscription on the 15th of April and still had it closed on the 6th of may. I then requested an email address of her line manager by the name of Joan Mothibi which she said she doesn't know and my clear question was how long have u been reporting to her her answer was she doesn't know and I then asked her (Noko) To keep me on hold and reques an email address which she came back and confirmed it to me which is the line managers name and ********** ur pathetic in what u do and u couldn't even give the simplest education to your client multichoice ti me is like buying a prepaid airtime no airtime not calls to be made and why is there a payment date whereas our dealing should be month to month basis regardless of when payment was made.

I need the copy of that call time of the call is 11:22 from ********** 412. I need answers by COB today