1 reviews | Active since Nov 2014
Patetic Customer Experience/ Customer Abuse
I'm on Compact Plus, which costs R519.00, On the 1 Feb20 I made a payment of R545. which is more than the premium amount. On Monday 3 Feb20, they suspended my service,I called the Call Centre *** and the agent inform me that I need to pay an additional amount of R69 and send the proof of payment to proffofpayment@dstv activate and I paid the amount. That same day my service was not restored, fruitless to conatct the Call Centre, where the agents don';t identified themseleves, keep converation while you hold on, drop the phone after you hold on for more than 30minutes, my service was not restored. Since 6:00 PM on the that day until 20:00PM, I contacted them via all channels of communication, which costs me more that R100 on airtime, bersides my data for twiiter and Whatsapp. I don't have a contract with them, they want me to pay now another R223, since I was in arrears without an account, since I;m on prepaid. Today my service is suspended once again and I paid them the R223. I dont know what to do I'm tired of this customer abuse. PVR is not mandatory to have, so I don't know why they force me to have it, why do you charge me for disconnectine my service?The only thing they do is send you a sincerley apolgy everythime. I'm not sure who else also experience this abuse from DSTV, and what should we do as a customer. Where can we report our unfair experience with DSTV?
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I'm still waiting for a response a month after this issue. I'm corncened why you would charge me R573.82 for March 2020, when your Comapct Plus package is R529.00 once again? Besides what happen to the days when my service was dis****ected and I had no DSTV service and stillhad to pay you penelaty charges for reconnection charges? How can you charge me for days when I had totally no service, shoul'nt your billing system deduct the days when I had no service?
Aren't you busy robbing the poor consumers in this South Africa, I have means top comaplain, what happen to the rest of us that don't have the means to make you aware of you *****ing from the poor. Really I think this need to be bropught under the South African Obudsman that deal with your business, this is totally unacceptable and bad and sad business practices.
On this note I was suppose to Pay you R529.00 + R95.00 PVR = R624.00 however to avoid what happen last month when I had to pay you over R800 for a Compact Plus package, I will rahter pay you the overcahrge amount which is R573.82 + R95. PVR = R668.82. to avoid any abuse from DSTV. However I want someone to take your billing issues to the highest court in South Africa, where the court will decide that you need to refund us for all this years when you were charging us for service, while you disconneted our service. *******.
I'm still waiting for a response a month after this issue. I'm corncened why you would charge me R573.82 for March 2020, when your Comapct Plus package is R529.00 once again? Besides what happen to the days when my service was dis****ected and I had no DSTV service and stillhad to pay you penelaty charges for reconnection charges? How can you charge me for days when I had totally no service, shoul'nt your billing system deduct the days when I had no service?
Aren't you busy robbing the poor consumers in this South Africa, I have means top comaplain, what happen to the rest of us that don't have the means to make you aware of you *****ing from the poor. Really I think this need to be bropught under the South African Obudsman that deal with your business, this is totally unacceptable and bad and sad business practices.
On this note I was suppose to Pay you R529.00 + R95.00 PVR = R624.00 however to avoid what happen last month when I had to pay you over R800 for a Compact Plus package, I will rahter pay you the overcahrge amount which is R573.82 + R95. PVR = R668.82. to avoid any abuse from DSTV. However I want someone to take your billing issues to the highest court in South Africa, where the court will decide that you need to refund us for all this years when you were charging us for service, while you disconneted our service. *******.