ES
Edward S

1 reviews | Active since Mar 2009

09 Sept 2018, 19:37

Pategitic

Once again I get promised I would be contacted on Sunday re that I’m unable to record remotely on my secondary decoder to resolve the issue and once again I’m treated like a fool as expected no feedback again . DSTV you are useless and patethic this is now the last time ever that I would believe you idiots

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Sept 2018, 14:30
Official

Dear Edward,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Sept 2018, 16:24
Official

Dear Edward,

We have tried to contact you on ***) at 04H16PM to no avail. We have left you a voice mail message. We will try and contact you again to assist accordingly.

We do confirm we are also working on your initial complaint regarding you being unable to do remote recordings on your secondary Explora decoder.

We are working on the matter with our internal connected services team to try and establish what could be cause of this problem. However, we do need to obtain more information regarding your internet set up at home. This will help our connected services team to try and find a solution to the problem.

We sincerely apologise for any inconvenience that may have been caused.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards

Edward.

DStv Hello Peter Team.

Best regards,