Passing the buck

Last month I called to downgrade from Compact Plus to Compact and since then, for 3 weeks now, i haven't had showmax. I have since called several times, with no help from, only them telling me that from their side it is connected. When Showmax was migrating to a new app i didn't have Showmax for 14 days and even then DSTV billed me for a service i wasn't receiving. Shownax never responds to queries and is always directing clients to the live chat which is very limited. Dstv mudt ensure that i get the service since i pay through them.