Partner Installations

Hi There, I have been a multichoice customer for more than 10 years and as Multichoice releases its new decoders, i purchase these decoders and make the necessary changes to the satellite dish. Recently i purchased the Eplora and the kids were really excited. when i purchased the unit, i had asked the consultant what was required as i wanted to ensure that i catered for everything. She informed me it was a straight plug and play installation i.e. no changes to my current installation. So when i got home i was surprised to see that the Explora required a Smart LNB as stipulated on the box. So i call a DSTV approved partner to make the changes. When the partner got home i was told that i need to have the new Smart LNB installed and it would cost me R 1600 call out fee of R 450, so that a total of R 2050.00. wow was i surprised as this is more than the purchase price of the decoder. So that in essence means that i have to pay R 4050 to have the Explora apart from my monthly premium subscription. Now i think this is unfair... I want to know what is Multichoice going to do about this matter.