Pairing of Smart card with decoder

I have a DSTV smart card which I use in my holiday home. The card is activated while I am there and deactivated when I am not. On Monday after travelling to our home, I called to activate and was told that DSTV had undergone a \migration"which was problematic and that my Smart Card had to be re-paired with the decoder serial number. I was told that this had to be done by the IT department and they could not commit to a resolution time. I was told that my situation had been escalated. On my last call I was put through to Marissa Fortuin. Ms Fortuin was extremely polite and understanding and offered to escalate the problem and confirm in a mail which she has done. <br> It is now Thursday and after 4 calls and almost an hour on the phone I still have no DSTV or anybody who owns the problem. I can understand when a company has operational issues but at least communicate as to how and when the problem will be resolved. Multichoice appears to be relying on their level of monopoly and not caring about the service. They also seem to have thrown their very efficient Service desk personnel \""under the bus\"" by leaving them to front irate customers without the right support.<br> I leave on Saturday."""