Paid wrong Multichoice account number 1 week and nothing is resolved

<p>I paid into the wrong Multichoice account number and sent an email to the Unallocated Escaltions department on the 22/07/2016. They required a bank statement which I sent through on Saturday. Monday, Tuesday and Wednesday went by and I received no feedback. I sent a followup email yesterday and the response was that there was no attachment. I re-attached and sent it to them, send a mail asking for them to confirm receipt of it and sent a follow up mail this morning, no reponse.</p> <p>In the interim my Holiday home decoder has be disconnected, because no one bothered to say that they could not see my attachment (although this seems to be a rouse because I checked my mail and there was an original attachment).</p> <p>Why should I have to be the one who follows up until I get a response? If you received an email on Saturday which did not contain the requried information, why did no one contact me to say this, why did I have to follow up?</p> <p>I am extremly upset and irate at this.</p>