HN
Hermi N
1 reviews | Active since Jul 2023
27 Jul 2023, 16:09
Paid via DSTV payment portal and almost week later no connection
Made a payment on 21 July already through their DSTV payment portal for a streaming package. Several customer care agents confirmed that the payment does reflect, but that they cannot allocate it due to errors. To date I have still no connection. Spent more than 3 hours to try and resolve this with the same empty promises, it will be escalated and resolved within 24 hours. Asked several times that I can speak to a manager, but my request is refused. No assistance
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Jul 2023, 16:22Hi Hermi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2023, 16:22
Official
Hi Hermi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
27 Jul 2023, 16:23Hi Hermi NAUDE,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2023, 16:23
Official
Hi Hermi NAUDE,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
HN
Hermi N's updateReviewer Update
28 Jul 2023, 08:27Hi, was connected yesterday late afternoon and now disconnected again, with no response to all the emails I have sent, phone calls I have made, live chats etc.
With every communication attempt, the answer I get is feedback will be provided, and thereafter nothing is happening. Why must we as consumers have to spend endless hours to get assisted. Urgently connect service for which I paid a week ago.
Regards
With every communication attempt, the answer I get is feedback will be provided, and thereafter nothing is happening. Why must we as consumers have to spend endless hours to get assisted. Urgently connect service for which I paid a week ago.
Regards
HN
Hermi N's update28 Jul 2023, 08:27
Reviewer Update
Hi, was connected yesterday late afternoon and now disconnected again, with no response to all the emails I have sent, phone calls I have made, live chats etc.
With every communication attempt, the answer I get is feedback will be provided, and thereafter nothing is happening. Why must we as consumers have to spend endless hours to get assisted. Urgently connect service for which I paid a week ago.
Regards
With every communication attempt, the answer I get is feedback will be provided, and thereafter nothing is happening. Why must we as consumers have to spend endless hours to get assisted. Urgently connect service for which I paid a week ago.
Regards