Paid up DSTV subscription, no viewing pleasure!

I have no idea how DSTV is still operating. After multiple reviews on HelloPeter and many phone calls from DSTV agents over the past month, I STILL CANNOT WATCH TV!!!!!! I don't know what happens to all the emails I have sent. It seems like agents working at DSTV are only employed for 1 day at a time, because you can NEVER speak to the agent who assissted you again!! They also don't know how to connect a paid up subscription to the relevant package!!! PLEASE PAY BACK MY MONEY!!!!! WE CAN'T GO ON LIKE THIS!!!!!!!