1 reviews | Active since Aug 2014
Paid up account disconnected
<p>I have two decoders on my profile. The one was disconnected and one left active. The disconnedted one was conncted again in error as expalined by Rupert Paulsen, causing a billing error. </p> <p> </p> <p>Now they have disconnected all decoders. </p> <p> </p> <p>How *********** can one company be? I have paid and they disconnect me. </p> <p>Unable to get a hold of anyone, sent emails to Rupert Paulsen. </p>
Dear Vuyo
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Team MultiChoice
Dear Vuyo
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Team MultiChoice
The account is still disconnected, going for the second day.
Paid up account disonnected....
The account is still disconnected, going for the second day.
Paid up account disonnected....
I went in to the Customer Care Centre in Randburg and all is sorted. Was helped by a wonderful and competent agent, Ntabiseng Tshabalala.
The response from Team Multichoice on this platform is deceiving, with intentions to mislead the public into thinking some action is done.
Their words mean nothing!
Be warned...
I went in to the Customer Care Centre in Randburg and all is sorted. Was helped by a wonderful and competent agent, Ntabiseng Tshabalala.
The response from Team Multichoice on this platform is deceiving, with intentions to mislead the public into thinking some action is done.
Their words mean nothing!
Be warned...
I communicated that I could not get a hold of Rupert, to date. The assumption would be that if for some reason he is not available, someone else would take over his responsibilities? No one responded to that.
As a note, I am a paying customer and the account was paid. Now DStv goes and disconnects and expects me to be patient, with no one responding? I had to go to Randburg to get this sorted.
Your response Dinah is a PR exercise and not genuine.
I communicated that I could not get a hold of Rupert, to date. The assumption would be that if for some reason he is not available, someone else would take over his responsibilities? No one responded to that.
As a note, I am a paying customer and the account was paid. Now DStv goes and disconnects and expects me to be patient, with no one responding? I had to go to Randburg to get this sorted.
Your response Dinah is a PR exercise and not genuine.