SA
Stephen A

1 reviews | Active since Sept 2017

03 Aug 2018, 14:50

PAID twice - got NOTHING.

What a shambles. Used online website to TRY and pay so I can watch the Rugga tomorrow. [1] Made Payment via FNB APP EFT with reference code - BUT it didn't show up on DSTV transactions - but shows on my FNB account. So [2] Tried to pay online. What a joke. a) Tried to SNAPSCAN - failed after OTP? b) Then tried EFT via PAYU (OMG) Couldn't make PAYU account (cos I had one from a previous attempt but response message was cryptic). Then couldn't reset password on PAYU after a threat of it locking my PAYU account (scary). c) Then tried old Website and did SNAPSCAN via website - which worked. BUT checked my 90 day transactions on DSTV website - no payment reflected - account still locked (can't view). BUT NOW I've paid for TWO MONTHS got nothing ... I say you need MORE competitors. I am tired of this old school ... old style second rate ****py tech. DSTV - you are a joke.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2018, 08:57
Official

Dear Stephen Abraham

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team