paid to wrong account

On Monday 28 December 2015 I paid R15000 to Dstv by mistake.although I made a human error nobody from DStv has called me asking if I didn't perhaps make a mistake since they do not have a package that's worth R15000.when I called customer care number since there's no accounts dept number a consultant advised me that the people from the accounts dept only report back to work on 11Jan & that it coulld take up to 30days for the refund to happen.how pathetic it is in this day & age.if someone from DStv can please call me up & advise on a quick solution to a \valid customer's"problem."""