Paid subscription with no service to watch

So i decided to give DSTV another chance by re-subscribing through their online site for the streaming subscription. It requested means of payment and i selected credit card. I paid for the service on the 25th of March. Today, is the 7th of April and i still do not have access to my services i subscribed to and paid for. I contacted DSTV and they requested proof of payment, FNB does NOT give POP on credit card payments, they only provide POP on EFT payments. I mentioned this to DSTV and they requested a copy of my bank statement (Personal, yes) so i sent them this evidence and they still do not activate my subscription that i PAID for because on the statement, it does not reflect Multichoice account number, it only shows the name and the date with the amount. So now i sit with a subscription that i paid for and i cant use because of incompetence within their accounts department. It seems like my only option will be to distance myself from this useless provider and lodge a credit card dispute form with FNB to get my money back because they cant seem to assist me. Why provide the credit card payment option if you cant provide the support and the service !!??? Useless !!!