Paid subscription via myDSTV but my payment is not reflecting and service suspended

Paid my DSTV premium monthly subscription on the 02/09/2025 via myDSTV which is something I have been doing for years, this time after approving the payment on my banking app myDSTv didn't update and as a result the account is still showing as overdue. I contacted helpline but the constants are failing to assist even after I indicated that the transaction is treated as a card transaction the only proof I have is the banking app screenshot and the SMS received from the bank regarding the transaction. My Account was temporarily activated after complaining on the 03/09/2026 but was again deactivated on the 05/09/2026.